Popular chatbots. There are two types depending on the presence or absence of AI (artificial intelligence). Knowing the characteristics can be useful for your recruitment activities. In this article, we will explain the characteristics of AI-based chatbots and their effectiveness in recruiting activities.
[What is a chatbot that utilizes AI (artificial intelligence)? ]
What kind of system is a chatbot that utilizes AI? We will explain the definition of chatbots and compare them with chatbots that do not use AI.
A chatbot is a system that automatically exchanges messages.
A chatbot is a system that uses computers to automatically exchange messages instead of humans.
Many of you may have experience using chat. Communication using LINE is like a chat itself. A bot, on the other hand, is a system that automatically performs tasks previously performed by humans. A system that automatically talks is called a “chatbot”.
Chatbots are used in a variety of situations, such as:
- Some LINE accounts
- Information provision service about new corona
- Inquiry correspondence
- Restaurant reservation service
“I wasn’t aware of it, but chatbots are used in unexpectedly familiar places.”
● Grasp the contents of the message and automatically create an answer
AI-equipped chatbots have the characteristic of grasping the content of input messages and automatically creating appropriate responses. It has become possible by using natural language processing technology and having the computer itself understand the meaning of the text. One of the features is the ability to communicate smoothly.
● Differences from chatbots that do not use AI
Chatbots are divided into two types: There are some major differences between “rule-based chatbots” that do not use AI and “AI-equipped chatbots” that use AI.
|rule-based chatbot||A human prepares a combination of questions and answers, and the system selects and presents the appropriate one from the pre-determined options.It saves time for learning and can be started up in a short period of time.Unexpected questions cannot be handled. Also called rule-based type or scenario type|
|AI-equipped chatbot||It is possible to respond to a wide variety of questions that automatically grasp the meaning of the question and automatically create an appropriate answer. It is also called machine learning type or artificial intelligence type, which requires a sufficient period of time to learn before going live.|
The ability to create responses to questions on your own is a unique feature of AI-equipped models. This is a big difference from rules, which focus on choosing the right option.
[Characteristics of AI-equipped chatbots]
An AI-equipped chatbot is a system with four characteristics. Let’s grasp the characteristics of each and deepen our understanding.
Able to answer various questions
The ability to answer a wide variety of questions is a key benefit of AI-powered chatbots. We will look at the advantages from two perspectives.
・Able to answer many questions
The ability to answer many and complex questions is an advantage of AI-powered chatbots. In the case of the rule type, only pre-prepared answers are possible. However, AI-equipped models can handle unexpected questions as long as they have the information.
Also, there is no need to prepare an answer in advance. Sentences can be created automatically by AI.
・It is possible to deal with various expressions and spelling inconsistencies
AI-powered chatbots have the ability to understand the meaning of incoming messages. It is possible to deal with expressions and notation methods that differ from person to person without any problems. Since you can understand the meaning of questions using synonyms, you can give appropriate answers in line with the purpose.
Able to have a natural conversation
AI-powered chatbots can respond appropriately according to the situation on the spot. Natural conversation is possible for various messages, and smooth exchanges are also possible. It can be said that being able to chat is proof of the high skill.
● AI will continue to learn and grow even after the start of operation
AI has the characteristic that it can continue to learn even after the start of operation. By the following method, you can develop a system that displays answers that fit the user.
- give new information and learn
- give feedback
For example, if AI gives a correct answer, giving feedback that it is “correct” makes it easier to answer similar questions appropriately. Also, by providing new information, it is possible to expand the range of answers.
-Takes time to get up and running
It is important to note that AI-equipped chatbots take more time to go live than rule-based chatbots.
One of the reasons is that it is necessary to give a large amount of data in advance and let it learn. Data creation needs to be done in your company, and a certain amount of manpower is required.
In addition, even if the same question is asked in the stage immediately after operation, the answers may be different. This is a problem unique to AI-based systems. In order to achieve a stable answer, adjustments such as tuning are also necessary.
[AI-equipped chatbots are also effective for recruitment activities! ]
AI-equipped chatbots are effective in recruiting operations. It can be said that it is a big merit that you can achieve better response to applicants while improving efficiency. From here, we will explain the benefits of using AI-equipped chatbots from five perspectives.
-Able to respond to inquiries from applicants at any time
AI-equipped chatbots that are currently in practical use can answer questions up to a certain level without human assistance. Being able to respond to applicant inquiries at any time is a great advantage. Even in situations where it is difficult for the person in charge to respond, as shown below, you can respond quickly and solve the applicant’s doubts.
- Inquiries outside business hours such as Saturdays, Sundays, holidays, early mornings and nights
- Timing when the person in charge leaves the desk, such as during lunch, going out, or having a meeting
- Situation where inquiries and tasks are concentrated and the load on the person in charge is increasing
If any of the above apply, waiting for a response from the person in charge may take several days. However, AI-equipped chatbots can respond immediately. You can also expect to see an increase in the popularity of your company.
Able to adjust interview schedule
Among chatbots, there are also “substitute processing types” that can perform processing in addition to simply answering. By using this, it is possible to leave the scheduling of interviews and briefing sessions to the chatbot. In addition to greatly reducing the burden on personnel personnel, appointments can be confirmed quickly.
With the AI-equipped type, it is possible to pick up the necessary information from the message and adjust the schedule. Applicants only need to send a message, so we can expect a reduction in the burden.
Effective utilization of limited personnel and cost reduction
Being able to make effective use of limited personnel and keep costs down is a direct benefit to companies. In the first place, the personnel department must handle a wide variety of tasks, such as recruitment, personnel evaluation, and training, with a small number of people. In addition, since it is an indirect department, personnel expenses will increase if the number of employees increases. Many companies may be reluctant to increase the number of employees even if they are busy.
Delegate common and easy-to-answer questions to AI-powered chatbots, freeing up more resources for more specialized and complex tasks. The same number of people can cover a wider range of duties, which increases productivity and reduces costs.
-Reduces the psychological burden on applicants
Applying for a job can be a daunting task. “I don’t want to offend the HR staff by asking strange questions, and I don’t want to be rejected.”
For example, information such as overtime hours and whether holidays and vacations can be taken properly is important information for applicants. However, the reality is that it is difficult to ask questions to HR personnel. Also, if you are not good at speaking, you may be too nervous to listen well.
The use of chatbots is a solution to these challenges. The other person is a machine, so even if you ask the same question, the advantage is that you won’t get annoyed even if you don’t know how to ask the question. You can feel free to ask questions, which reduces the psychological burden on applicants.
● Analyze applicant trends and lead to better recruitment activities
Unlike telephone conversations, conversations with chatbots are recorded as data. AI-powered chatbots will likely ask and answer a wide variety of questions. Recording analysis provides visibility into:
- Points that applicants emphasize and items they want to know
- Attributes of those who asked questions but did not apply
- Are there any discrepancies between the attributes of those who want to apply and those who visit the site?
In the case of number 1, we can think of a solution to summarize the items with many questions into “Frequently Asked Questions”. Numbers 2 and 3 will provide useful information for modifying recruitment activities. By analyzing the trends of applicants, it is possible to lead to better hiring.
[Use of AI-based chatbots for recruitment]
By utilizing AI, it is possible to increase the number of operations that can be handled unmanned even in the recruitment scene. A limited number of personnel can be concentrated on important tasks, enabling both cost reduction and applicant satisfaction. Why not consider using AI-powered chatbots in your recruiting activities?